Retail Manager

Guzman y Gomez in Erina is a lively and welcoming restaurant known for serving fresh and flavourful Mexican food in a casual and friendly setting. We focus on high standards of customer service, smooth daily operations, and a clean, well-organised store environment. Our menu includes popular meals such as burritos, tacos, bowls, and nachos, prepared using quality ingredients and efficient systems.

Benefits

• Supportive and professional management team.
• Opportunities for training and career growth.
• Stable roster with consistent working hours.
• Competitive salary based on experience and performance.
• Positive and fast-paced working environment.
• Staff discounts and team incentives (where applicable).

Task & responsibilities

• Manage the daily operation of the store to ensure smooth and efficient service.
• Supervise, train, and support staff to maintain good performance and customer service.
• Handle customer enquiries and complaints in a professional manner.
• Monitor stock levels, place orders, and ensure products are displayed correctly.
• Ensure the store follows health, safety, and workplace regulations.
• Manage rosters, staff attendance, and basic payroll requirements.
• Track sales performance and work towards meeting business targets.

Qualification & experience

• Strong customer service and problem-solving skills.
• Knowledge of retail operations and store procedures.
• Ability to lead, train, and motivate staff.
• Good time management and ability to work under pressure.
• Basic stock control and inventory management skills.
• Understanding of workplace health and safety standards
• Clear communication and teamwork skills.