Ikonic Holdings has been operating various motels in Orana Region NSW. All the motels come with various facilities and services like swimming pool, free wi-fi, daily housekeeping, room service etc. Dubbo Budget Stay is a great choice for travelers seeking affordable accommodation right on the highway and close to all of Dubbo's tourist attractions. Our team look forward to welcoming you, ensuring your stay is comfortable, relaxing & enjoyable.

Dubbo is a popular destination for holidaymakers. Guests staying at Dubbo Budget Stay can enjoy access to Dubbo's many restaurants, bars and shops, as well as its fascinating attractions, such as Taronga Western Plains Zoo.

IKONIC HOLDINGS PTY LTD is seeking a detail-oriented and highly organised Hotel or Motel Manager to oversee the daily operations of our accommodation properties in regional NSW. The successful candidate will be responsible for managing staff, ensuring exceptional guest experiences, maintaining operational standards, overseeing budgets, and driving occupancy and revenue growth. This role requires strong leadership, problem-solving abilities, and a hands-on approach to property management. The ideal applicant will have experience in hospitality management, excellent communication skills, and a commitment to delivering high-quality service while ensuring compliance with company policies and industry regulations.

Benefits

Be a part of like-minded team members who share knowledge and have fun.
Work with beautifully crafted spaces and amenities.
Complimentary hotel meals.
Uniform provided and laundered.
Ability to grow and develop within and opportunities with the group.

Task & responsibilities

Operational Leadership

Plan activities and allocate responsibilities to achieve the most efficient operating model for the resort
Deal with maintenance issues, shortages in staff or equipment, renovations, etc.

Organise and control the day-to-day operations of the motel, including reception, reservations, guest services, housekeeping.
Ensure high levels of presentation, hygiene, and safety throughout the property.
Develop and monitor operational policies, procedures, and service standards to ensure efficient, compliant, and guest-focused operations.

Guest Relations & Service

Communicate with customers when appropriate, welcome them in the facilities, address their complaints, find solutions to problems, offer information

Provide superior guest experience by ensuring service excellence at all touchpoints.
Plans and oversees bar, restaurant, function and conference activities occurring in a hotel or motel establishment
Handle guest feedback, inquiries, and complaints promptly and professionally.
Provide guests with local tourism information, and where appropriate, assist with arranging local tours, taxis, and transportation.

Financial & Administrative Management

Manage bookings, room rates and revenue control
Manage the online image of the business and the room rates

Monitor daily and monthly financial reports, occupancy rates, and cost controls.
Maintain accurate record and compliance with accounting and reporting standards.

Licensing & Compliance

Inspect facilities regularly and enforce strict compliance with health and safety standards
Observe liquor, arcade games, and other laws and regulations

Ensure compliance with fire safety, and local council regulations.
Maintain compliance with relevant hospitality, privacy, and environmental regulations.

Staff Management

Supervise work at all levels overseeing receptionists, kitchen staff, maids, office employees and set clear objectives for each department

Provide necessary training and performance feedback for all employees
Roster, and supervise staff across all operational areas.

Maintenance & security arrangement

Coordinate building and equipment maintenance and repairs

Supervising security arrangements & garden & property maintenance

Qualification & experience

AQF Associate Degree, Advanced Diploma or Diploma of Hospitality Management or relevant qualification
At least one - two years of experience in the hospitality sector
Capability to mange budgets, financial reports and inventory
Communication and conflict resolution skills